Overview
Liwu Shop LLC ships hardware, home essentials, and general merchandise exclusively to physical addresses within the continental United States (excluding PO boxes, APO/FPO addresses, and U.S. territories unless pre-approved). This policy applies to all physical items—digital resources (if applicable) are delivered electronically. We prioritize fast, reliable shipping to ensure your DIY projects, home repairs, and everyday needs are met without delay.
1. Processing & Delivery Timelines
| Shipping Method | Processing Time | Delivery Time |
|---|---|---|
| Standard Ground | 2–3 business days | 3–7 business days |
| Expedited Shipping | 1–2 business days | 1–3 business days |
- Processing Time: Time between your order confirmation and shipment (does not include weekends/holidays). For bulk or oversized items (e.g., large tool sets, storage cabinets), processing may take an additional 1–2 business days.
- Delivery Time: Time between shipment and arrival (varies by carrier and location). Remote areas may experience slight delays.
2. Shipping Fees
Shipping fees are calculated at checkout based on:
- Product weight/size (e.g., bulk hardware, oversized tools incur higher fees).
- Delivery location.
- Selected shipping method.
Free standard ground shipping is available for orders over $100 (continental U.S. only).
3. Order Tracking
A unique tracking number will be emailed to you once your order ships. You can track delivery status via the carrier’s portal (e.g., USPS, UPS, FedEx) or the “Order Tracking” page on liwushop.shop. For bulk or oversized orders, we will provide additional tracking updates as needed.
4. Shipping Restrictions
- We do not ship to PO boxes, APO/FPO addresses, or U.S. territories (e.g., Puerto Rico, Hawaii, Alaska) without prior written approval. Email dawson@liwushop.shop to request exceptions.
- Hazardous Materials: Certain products (e.g., chemicals, flammable items) may be subject to shipping restrictions per carrier and federal regulations. These items will be clearly marked on the product page, and we will notify you of any delivery limitations before shipment.
- Oversized Items: Large or heavy products (e.g., metal storage racks, power tool sets) may require curbside delivery or additional handling time. We will contact you to coordinate delivery details if needed.
5. Lost, Damaged, or Delayed Orders
- Delayed Orders: If your order does not arrive within the estimated timeline, contact us at dawson@liwushop.shop with your order number. Delays may result from carrier issues, inclement weather, or high order volume—we will assist with tracking and resolution.
- Lost Orders: If your package is marked “lost” by the carrier (not delivered within 10 days of the estimated date), we will initiate a carrier claim. Approved claims will result in a free replacement or full refund.
- Damaged Items: Report damaged products within 48 hours of delivery (include photos of the item, packaging, and shipping label). We will arrange a free replacement, full refund, or return (including return shipping costs for U.S. orders) at your discretion.
6. Address Changes
To modify your shipping address, email dawson@liwushop.shop within 24 hours of order confirmation. Once an order is shipped, address changes are not possible. We are not liable for delivery issues caused by incorrect or incomplete address details.
7. International Shipping
Currently, we do not offer international shipping. We only ship to continental U.S. addresses. For inquiries about international shipping options, contact our team at dawson@liwushop.shop.
8. Need Help?
For shipping-related questions (tracking, delays, restrictions):
Email: dawson@liwushop.shop
